1. Acceptance of Terms and Conditions (“Terms of Use”)

1.1. Fastrack, Inc., a California corporation, doing business as 24/7 Helper (“24/7 Helper,” “we,” “us,” or “our”) is the owner and operator of the Site (as defined below), upon which it operates a hosted software-as-a-service platform, including its AI-powered receptionist, communication, automation, and related hosted services (collectively, the “Services”).

The Services enable customers to manage inbound and outbound communications, customer intake, scheduling, automation, customer service workflows, and related business operations. For purposes of these Terms of Use, the term “Services” also includes the Site, except where the context specifically indicates otherwise.

These Terms of Use apply to your access to and use of the Services and may be superseded or supplemented by expressly designated legal notices or supplemental terms located on particular pages of the Site which must be agreed to before using certain Services (“Supplemental Terms”). Any Supplemental Terms are incorporated into these Terms of Use by reference and supersede the provision(s) of these Terms of Use that are designated as being superseded, if any.

The Services are intended for use only by individuals who are at least eighteen (18) years of age.

1.2. We collect various information regarding individuals who interact with your business through methods facilitated by the Services (collectively, “Service Data”). You agree that we, and the service providers we engage to assist in providing the Services, may access, use, process, modify, reproduce, distribute, display, and disclose Service Data solely to the extent reasonably necessary to operate, support, maintain, enhance, secure, and provide the Services, including without limitation responding to support requests.

1.3. “Site” means any website operated by Fastrack, Inc. d/b/a 24/7 Helper, including without limitation https://www.247helpers.com (or any successor URL), and any related dashboards, portals, web-based applications, white-labeled environments, or hosted interfaces through which the Services are made available.

The Services may include text, graphics, logos, images, software, audio, video, data, documentation, user interfaces, workflows, trade dress, and other content, features, or materials (collectively, “Content”). For purposes of these Terms of Use, references to the Site and Services include the Content, unless the context indicates otherwise.

1.4. PLEASE NOTE: Your access to and use of the Services are subject to these Terms of Use, any applicable Supplemental Terms, and all applicable laws and regulations. Only individuals and entities that are legally capable of forming binding contracts under applicable law may access or use the Services or establish an account.

Please read these Terms of Use carefully. If you do not agree to these Terms of Use, you are not authorized to access or use the Services. Your access to or use of the Services constitutes your acceptance of and agreement to be bound by these Terms of Use.

We may modify, update, or revise these Terms of Use from time to time by posting an updated version. Your continued use of the Services after such changes become effective constitutes your acceptance of the revised Terms. You are encouraged to review these Terms periodically.

NOTICE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND ARBITRATION PROVISION, INCLUDING A CLASS ACTION WAIVER AND JURY TRIAL WAIVER, THAT AFFECT YOUR LEGAL RIGHTS. PLEASE REVIEW THESE PROVISIONS CAREFULLY. YOU MAY HAVE THE RIGHT TO OPT OUT OF ARBITRATION AS DESCRIBED BELOW.

2. Fees and Payments

2.1 Paid Services; Manual Upgrade Required

By selecting a paid Service after a Trial, you agree to pay Fastrack, Inc. d/b/a 24/7 Helper the then-current subscription fees displayed on our pricing page or otherwise agreed to at the time of purchase.

Free Trial Terms.
Certain Services may be offered with a free or promotional trial period (a “Trial”). No payment method is required to start a Trial. At the conclusion of the Trial, access to the Services will automatically expire or be limited unless you manually upgrade to a paid subscription and provide valid payment authorization.

There is no automatic conversion from a Trial to a paid subscription.

Paid Subscriptions.
Billing begins only after you voluntarily select a paid plan and submit payment information. Subscription fees are charged in advance on a monthly or annual basis, as selected, and are non-refundable except as required by applicable law.

You authorize us, and our payment processors, to process and store your payment information for the purpose of billing subscription fees, applicable taxes, and any authorized charges. You are responsible for all applicable taxes and fees.

If you believe any charge is incorrect, you must notify us in writing within sixty (60) days of the billing date, and we will work with you in good faith to resolve the dispute.

IMPORTANT NOTICE – AUTOMATIC RENEWAL (PAID SUBSCRIPTIONS ONLY)

Automatic renewal applies only after you upgrade to a paid subscription.
Once a paid subscription is activated, it will automatically renew at the end of each billing cycle (monthly or annual, as applicable) unless you cancel before the next renewal date. We will charge the payment method on file for the applicable subscription fees and any required taxes.

CANCELLATION POLICY

You may cancel your paid subscription at any time by contacting [email protected] or through any available account management controls. Cancellation will take effect at the end of the current billing period. You will continue to have access to paid features through the remainder of that billing period.

Subscription fees already paid are non-refundable, and we do not provide prorated refunds for unused time, except where required by law.

2.2 Fee Changes

We may modify subscription fees or pricing structures from time to time. Any changes will take effect no earlier than thirty (30) days after notice is provided, and will not apply retroactively. If you do not agree to a fee change, you may cancel your subscription before the change takes effect.

2.3 Third-Party and Usage-Based Charges

Certain Services may involve third-party costs, usage-based charges, or pass-through fees (including but not limited to telephony usage, SMS/MMS carrier fees, number provisioning, or geographic routing costs). Any such charges will be disclosed to you prior to incurring them, and you agree to pay all authorized usage-based or third-party fees.

2.4 Payment Eligibility

You must provide a valid payment method that you are legally authorized to use. We may limit or refuse payment methods that do not meet our operational or compliance requirements.

3. Description of Services

24/7 Helper provides software-as-a-service solutions for AI-powered receptionist services, customer intake, communication handling, scheduling, automation, and related business workflows. Services are provided according to the subscription plan you select. Features, limitations, and service descriptions may vary by plan and are described on our Site or in applicable plan documentation.

4. Limited License; Intellectual Property

4.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes. Any rights not expressly granted are reserved.

4.2 Ownership

As between you and Fastrack, Inc., we retain all right, title, and interest in and to the Services, including all software, platforms, interfaces, workflows, documentation, trademarks, and intellectual property.

Unauthorized use immediately terminates the license granted under these Terms.

4.3 Mobile Access (If Applicable)

If we make optional mobile access available, it is provided solely as a convenience for accessing the Services. Mobile access does not alter the ownership, licensing, or SaaS nature of the Services. Standard carrier data charges may apply.

4.4 Copyright and DMCA

All Content provided through the Services is protected by U.S. and international intellectual property laws. Unauthorized reproduction or use is prohibited.

Copyright infringement notices may be sent to: [email protected] with the information required under 17 U.S.C. § 512.

5. Ownership of Customer Data

You retain ownership of your Service Data. We process Service Data in accordance with our Privacy Policy. You grant us a limited, non-exclusive, worldwide license to use Service Data solely to operate, secure, improve, and provide the Services, including in aggregated and anonymized form for internal analytics and service improvement.

6. Restrictions and Requirements

6.1 Restrictions

In connection with your use of the Services, you agree that you will not, and will not permit any Authorized User to:

- Upload, transmit, store, or otherwise provide any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable, or that infringes or invades another’s privacy, publicity, or other rights;

- Impersonate any person or entity, create a false identity, or misrepresent your affiliation with any person or entity, including misrepresenting affiliation with Fastrack, Inc. d/b/a 24/7 Helper;

-Upload, transmit, or provide any material you do not have the right to use, reproduce, display, or transmit under applicable law or contractual or fiduciary obligations (including confidentiality obligations);

- Upload files or deploy code containing malware or harmful components (including viruses, worms, Trojan horses, time bombs, cancel-bots, corrupted files, or similar code) that may damage or interfere with the operation of the Services, our systems, or any third party systems;

- Remove, obscure, or alter author attributions, legal notices, proprietary notices, or labels included in the Services or included in content you submit through the Services;

- Upload or transmit unsolicited advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or other forms of solicitation, whether commercial or otherwise;

- Violate any applicable local, state, national, or international law, regulation, or rule;

- Upload, transmit, or provide material that infringes patents, trademarks, service marks, trade secrets, copyrights, or other proprietary or privacy rights of any party;

- Delete or revise material posted by any other person or entity unless you have the right and permission to do so;

- Manipulate, frame, mirror, scrape, create deep-links to (bypassing the Services’ intended access paths), or otherwise display the Services in a manner not expressly authorized by these Terms;

- Probe, scan, test, or attempt to breach the security or authentication measures of any Service, system, or related network;

- Register, subscribe, unsubscribe, or attempt to register, subscribe, or unsubscribe any party for any services without that party’s express authorization;

- Use any robot, spider, scraper, or automated means to access the Services or copy content or information from the Services except as expressly permitted through an authorized API, if applicable;

- Modify, adapt, sublicense, translate, sell, create derivative works from, download, reverse engineer, decompile, or disassemble any portion of the Services, except to the extent such restrictions are prohibited by applicable law; or

-Use the Services for any purpose other than their intended business purpose or in violation of these Terms.

6.2 Acceptable Use Policy (“AUP”)

By using any Service, you agree to this Acceptable Use Policy and acknowledge you are solely responsible for your actions and the actions of your Authorized Users. The Services are intended for professional business use only.

You agree that neither you nor any Authorized User will:

- Launch or facilitate denial-of-service attacks against the Services or any third party;

- Attempt to break, bypass, or defeat security mechanisms or access controls;

- Test or reverse-engineer the Services to discover limitations, vulnerabilities, or to evade filtering or compliance controls;

- Use the Services to obtain verification codes or bypass phone-based verification systems (e.g., for third-party marketplaces or social platforms) without authorization;

- Use the Services to facilitate remote computer repair, “virus removal,” or similar high-risk scam-adjacent activity;

- Use the Services in a manner that could subject us or any third party to liability, harm, or legal exposure;

- Engage in fraud (with us or any third party), deception, or misrepresentation;

- Promote or facilitate illegal activity or malicious conduct;

- Use the Services for unsolicited marketing messages, bulk outreach, spam-like patterns, ringless voicemail, or other outreach practices that violate applicable law (including TCPA or similar laws);

- Send calls or messages to emergency or life-line services (including hospitals, fire, police, 911, or utility emergency numbers) except as expressly authorized and lawful;

- Use the Services to unlawfully connect multiple lines or engage in prohibited “stringing” behavior;

- Harvest or collect information about others without valid consent or other lawful basis;

- Interfere with or disrupt networks connected to the Services or violate the rules, policies, or procedures of such networks;

- Attempt to gain unauthorized access to the Services, data, accounts, computer systems, or networks connected to the Services;

- Interfere with another user’s use and enjoyment of the Services (including excessive load, flooding, repetitive activity, or abusive conduct);

- Access the Services or Content to build a competitive product, benchmark against a non-24/7 Helper product, or reverse engineer our products or services, to the extent permitted by law; or

- Collect, use, or disclose personal information (PII/personal data) without obtaining legally valid consent or otherwise establishing a lawful basis.

6.3 Misuse; Enforcement

The items in Sections 6.1 and 6.2 are collectively “Misuse.” Fastrack, Inc. expressly disclaims liability for Misuse by you or your Authorized Users. We may determine, in our sole discretion, whether conduct constitutes Misuse or violates these Terms.

We may take any lawful action we deem appropriate in response to actual or suspected violations, including warning, rate-limiting, content removal, suspension, or termination of accounts or access, and cooperating with law enforcement where appropriate. Except as limited by our Privacy Policy or applicable law, we may disclose information as necessary to comply with law, regulation, legal process, or governmental request.

7. Right to Monitor

We may monitor use of the Services for security, quality assurance, compliance, abuse prevention, fraud prevention, system integrity, and operational purposes. Monitoring may include reviewing activity patterns, logs, and related metadata. We do not guarantee that we will monitor all activity, and you remain responsible for all use of the Services through your account.

8. Third-Party Content; No Editorial Control

To the extent any content is provided by users or third parties, we do not control, endorse, or assume responsibility for that content. Any opinions, statements, services, offers, or other information expressed by third parties are those of the third parties. We make no representation regarding the accuracy, completeness, or reliability of third-party content, and your reliance on it is at your own risk.

9. Third-Party Integrations and Artificial Intelligence

9.1 Third-Party Integrations

The Services may support integrations with third-party software, platforms, or service providers (“Third-Party Integrations”).

If you enable or use Third-Party Integrations, you acknowledge that:

- Third parties may have their own terms and privacy practices that govern their services;

- You are solely responsible for configuring and using Third-Party Integrations, including ensuring your own compliance obligations are met; and

- We are not responsible for third-party performance, outages, security failures, data handling, or acts/omissions of third parties.

9.2 AI Features

Certain Services may include artificial intelligence features (“AI Features”), including voice, chat, summarization, routing, classification, automation, or related functionality. AI outputs may be inaccurate or incomplete and are provided to assist business workflows.

You acknowledge and agree that:

- You remain responsible for your decisions, actions, and communications made using or based on AI outputs;

- AI Features are not a substitute for professional judgment, legal advice, medical advice, or emergency response;

- We may use internal systems and/or third-party AI providers to deliver AI Features; and

Data may be processed by third-party providers solely to provide the Services and improve functionality, consistent with our Privacy Policy and applicable law.

- No PHI by default. Unless expressly agreed in a separate written agreement (including a Business Associate Agreement where applicable), you agree not to submit Protected Health Information (“PHI”) or other regulated sensitive data to the Services in a manner that would require us to meet specialized compliance obligations.

10. Reservation of Rights

We reserve the right, in our sole discretion and at any time, to:

- Deny or refuse any account creation request;

- Suspend, restrict, rate-limit, or terminate access to any or all Services for any user or account, including for suspected fraud, abuse, Misuse, or legal compliance reasons;

- Modify, replace, remove, or discontinue any feature or functionality of the Services, temporarily or permanently;

- Remove content or disable integrations where necessary for security, compliance, or operational integrity; and

- Take any actions reasonably necessary to maintain the Services, conduct maintenance, perform upgrades, or comply with applicable law.

- Except as required by law or expressly stated in these Terms, we have no obligation to provide refunds for service interruptions, suspensions, or discontinuations.

11. Privacy Notice

11.1 Privacy Policy

Our Privacy Policy describes Fastrack, Inc. d/b/a 24/7 Helper’s (“Fastrack,” “we,” “us”) practices regarding the collection, use, and disclosure of personal information through the Services. You agree to our collection and use of personal information as described in the Privacy Policy.

11.2 Compliance & Consents

You represent and warrant that you have complied, and will continue to comply, with all applicable laws and regulations relating to privacy, data protection, and communications, including obtaining all required rights, permissions, and consents necessary to provide personal information through the Services and to authorize Fastrack to process such information to provide the Services.

12. Limited Warranty and Disclaimer

12.1 Informational Disclaimer

The Services and all content are provided for general business use only and do not constitute legal, medical, financial, or professional advice. Use of the Services is at your sole risk.

12.2 AS-IS Disclaimer

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” FASTRACK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FASTRACK SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA, OR BUSINESS INTERRUPTION.

FASTRACK’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF:

$100, OR

THE FEES PAID BY YOU TO FASTRACK IN THE ONE (1) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Exceptions

Some jurisdictions do not allow certain warranty disclaimers or liability limitations. In such cases, the above limitations apply only to the maximum extent permitted by law.

15. Compliance With Laws

You agree to use the Services in compliance with all applicable laws, including but not limited to:

TCPA

CAN-SPAM

Data protection and privacy laws

Export control and sanctions laws

Unless expressly agreed in writing (including execution of a Business Associate Agreement, where applicable), the Services are not intended for HIPAA-regulated data, and you agree not to submit protected health information.

16. Indemnification

You agree to defend, indemnify, and hold harmless Fastrack and its officers, directors, employees, contractors, and affiliates from any claims, damages, losses, liabilities, or expenses (including attorneys’ fees) arising out of:

Your use of the Services

Your violation of these Terms

Your violation of applicable law

Your misuse of AI features or third-party integrations

17. Term and Termination

17.1 Term

These Terms begin upon acceptance and remain in effect until terminated in accordance with this Section.

17.2 Trial Period (Manual Upgrade Required)

We may, from time to time, offer a free or promotional trial period (a “Trial”) for certain Services. 

The duration and scope of any Trial will be disclosed at the time the Trial is offered.

No payment method is required to begin a Trial.

At the conclusion of the Trial, access to the applicable Service will automatically expire or be limited unless the Customer affirmatively elects to continue by selecting a paid subscription plan and submitting valid payment authorization.

The Trial does not automatically convert into a paid subscription, and no charges will be incurred unless and until the Customer manually initiates a paid subscription.

If the Customer elects to upgrade to a paid subscription, billing will begin immediately upon upgrade in accordance with the selected plan.

17.3 No Dormant Billing

Accounts that have not been affirmatively upgraded to a paid subscription will not be billed. Expired, paused, or inactive Trial accounts incur no charges unless and until the Customer manually activates a paid subscription. 

17.4 Trial Expiration Effects
Upon Trial expiration, access to the Services may be suspended, restricted, or limited at our discretion until the Customer elects to upgrade to a paid subscription.

17.5 Affirmative Consent Required
By upgrading from a Trial to a paid subscription, the Customer expressly authorizes recurring billing in accordance with the selected plan and acknowledges that billing will not begin until such authorization is provided.

17.6 No Retroactive Charges
We do not apply charges retroactively for Trial usage or prior access once a paid subscription is activated.

17.7 Trial Abuse Prevention
We reserve the right to limit, restrict, or terminate Trial access if we reasonably believe the Trial is being abused or used in a manner inconsistent with its intended evaluation purpose.

17.8 Billing Commencement
Subscription billing begins only at the moment the Customer completes plan selection and successfully submits valid payment authorization.

17.9 Termination for Breach

Either party may terminate these Terms for cause if the other party fails to cure a material breach within thirty (30) days after written notice.

18. Force Majeure

Neither party shall be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including but not limited to utility or transmission failures, power outages, labor disputes, strikes, acts of God, acts of war or terrorism, civil unrest, pandemics, governmental actions, floods, fires, sabotage, or other natural or man-made disasters. Performance shall resume as soon as reasonably practicable after the force majeure event ceases.

19. Notices

Notices from Fastrack, Inc. d/b/a 24/7 Helper to you regarding the Services or these Terms may be provided via the Services, by email, or by posting on the applicable website.

Notices from you to Fastrack must be sent using the contact information provided in the How to Contact Us section below, unless otherwise specified in these Terms.

20. Electronic Communications

By accessing or using the Services, you consent to receive communications from us electronically, including via email, in-app messages, or posted notices. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing and are deemed received when transmitted.

21. Entire Agreement

These Terms of Use, together with any applicable Supplemental Terms, Privacy Policy, Data Processing Addendum, and other policies referenced herein, constitute the entire agreement between you and Fastrack regarding the Services and supersede all prior or contemporaneous agreements, communications, or understandings, whether written or oral.

22. IMPORTANT — Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

The Federal Arbitration Act (“FAA”) governs this arbitration agreement. If the FAA is found not to apply, the laws of the State of Georgia will apply without regard to conflict-of-law principles.

Except for claims seeking injunctive relief for intellectual property misuse, all disputes arising out of or relating to the Services or these Terms shall be resolved through binding, confidential arbitration on an individual basis.

YOU WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS OR REPRESENTATIVE ACTIONS.

22.1 Opt-Out Procedure

You may opt out of arbitration by sending written notice within thirty (30) days of first accepting these Terms to:

Fastrack, Inc.
Attn: Legal
2108 N St, Ste N
Sacramento, CA 95816
United States

Your notice must include your name, address, email, and a clear statement of intent to opt out. Opting out does not affect other Terms.

22.2 Pre-Arbitration Dispute Resolution

Before initiating arbitration, either party must provide written notice of the dispute and allow twenty (20) business days for informal resolution. This step is a mandatory condition precedent to arbitration.

22.3 Arbitration Procedure

If unresolved, disputes shall be submitted to JAMS under its Comprehensive Arbitration Rules, as modified by these Terms. Arbitration may occur by video, phone, written submissions, or in person, at the arbitrator’s discretion.

The arbitrator has exclusive authority to resolve disputes relating to the interpretation or enforceability of these Terms.

22.4 Mass Arbitration

If 25 or more similar claims are brought, JAMS Mass Arbitration Procedures apply. Courts may enforce these provisions and enjoin improper mass filings.

22.5 Class Action Waiver

Claims may be brought only on an individual basis. No class, consolidated, or representative actions are permitted unless expressly agreed in writing.

22.6 Jury Trial Waiver

If any claim proceeds in court, both parties irrevocably waive the right to a jury trial.

23. Governing Law; Venue; Severability

These Terms are governed by the laws of the State of Georgia and applicable U.S. federal law. If any provision is held unenforceable, it will be modified to reflect the parties’ intent to the maximum extent permitted by law, without affecting the remainder.

Any claim must be brought within one (1) year of accrual.

24. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. You must notify us immediately of any unauthorized use or security breach. We are not responsible for losses caused by unauthorized access resulting from your failure to safeguard credentials.

25. No Agency Relationship

Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship. Neither party may bind the other without express written authorization.

26. Publicity (Opt-In Only)

We may identify you as a customer of Fastrack, Inc. d/b/a 24/7 Helper in marketing or promotional materials only with your prior written consent.

No right to use your name, logo, trademarks, or testimonials is granted without such consent, and any approved use will be limited to the scope expressly agreed in writing.

27. Confidentiality

Each party agrees to protect the other’s Confidential Information using reasonable care and to use it solely for purposes of performing under these Terms. Confidential Information may be disclosed only as required by law or with prior written consent, subject to notice obligations where legally permitted.

28. How to Contact Us

For legal notices or questions regarding these Terms:

Fastrack, Inc. d/b/a 24/7 Helper
📧 [email protected]
📧 [email protected]
📍 2108 N St, Ste N, Sacramento, CA 95816, United States

29. Miscellaneous

Neither party may assign these Terms without prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets. These Terms bind and benefit the parties and their permitted successors. Failure to enforce any provision is not a waiver of future enforcement.

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